Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Joel Riley

Joel Riley

Agency Principal

Joel Riley, owner/principal agent. Joel is a Pittsburgh native and a graduate of Slippery Rock University. He has represented Erie since 1992 and has won numerous awards for sale and customer service. Joel believes his job is to educate potential customers on insurance products and to build relationships with his policyholders as he attends to their insurance needs. Joel lives with his wife in the North Hills. He is an avid runner and enjoys traveling.

November 24th, 2015 by Riley Insurance Agency
JoAnn Riley

JoAnn Riley

Customer Service Representative

JoAnn as worked a long side her husband since 1997. She handles all aspects of customer service including changes or questions from current customers as well as processing new customer applications. JoAnn’s goal is to provide prompt, courteous, and knowledgeable customer service. She is a native of North Carolina. She enjoys visiting her children who live in eastern PA and South Carolina. She also enjoys reading and is an avid sports fan.

November 24th, 2015 by Riley Insurance Agency
Kelly

Kelly

Customer Service Representative

Kelly moved to Pittsburgh four years ago from the Harrisburg area and loves living in the Steel City! After graduating from college, she was an account executive for several technology companies. Kelly is returning to the workforce after she took time off to focus on raising her three children. She brings a keen intellect and a desire to provide excellent customer service to her position. She loves reading, traveling and spending time with her family.

November 24th, 2015 by Riley Insurance Agency
Nancy

Nancy

Customer Service Representative

Nancy was born and raised in Pittsburgh and loves all the amenities that this area has to offer! She has worked in customer service in other industries but has been in insurance for several years. Nancy enjoys helping others and providing personalized service to each customer. As a mother of two, she enjoys spending time with her family and friends, gardening and reading.

November 24th, 2015 by Riley Insurance Agency
Ruthie Zagorski

Ruthie

Sales/Customer Service

Ruthie has been with Riley Insurance since 2009 but has been employed in customer service for many years. She is enthusiastic about bringing new customers to Riley Insurance and helping them experience the benefits of Erie Insurance. She lives in Shaler with her husband and two children. She enjoys cooking, playing tennis and traveling.

November 24th, 2015 by Riley Insurance Agency
November 24th, 2015 by Riley Insurance Agency